Terms of Service.

Who can use Served.

Eligibility. Served is intended for adults (18 years or older). By using the Services, you represent that you are at least 18.

Household use. You may use Served to manage information related to your household — meals, groceries, and preferences for children or other family members — but children may not independently use the Services.

Location. The Services are currently intended for users in the United States.

Personal use. The Services are for personal, family, or household use only. Commercial use requires our prior written consent.

What Served is.

Served is an AI-powered kitchen concierge. Served can help you build pantry inventory, plan meals, generate recipes, build grocery lists, and place grocery orders on your behalf at participating retailers.

Served uses automated systems, including large language models and computer vision, to generate suggestions and complete tasks. Outputs may be inaccurate, incomplete, or out of date. You are responsible for verifying important information and making your own decisions, especially regarding food safety, dietary restrictions, allergens, and purchases.

Served is not a medical, nutritional, legal, or financial professional. See Section 11 for dietary and AI-output disclaimers.

Text messaging services.

This section applies when you interact with Served by SMS, MMS, RCS, or iMessage ("Text Services").

Consent to receive messages

By starting a conversation with Served or providing your phone number, you consent to receive messages related to providing the Services — confirmations, reminders, suggestions, follow-ups, order updates, and support.

Message frequency & rates

Message frequency varies based on your usage. Message and data rates may apply. Message delivery is not guaranteed and may be affected by your carrier or device.

Opt-out and help

You can opt out at any time by texting STOP. For help, text HELP. After opting out, you will not receive further messages until you re-initiate contact.

Group chats

If you add others to a group chat with Served, you represent that you have permission to include them, and you understand that messages may be visible to all participants in that thread.

Phone numbers

If you provide a phone number that is not yours, you represent you have authority to do so.

Apple is not responsible for message delivery or content sent via iMessage. Text Services are provided by Chef.AI through supported messaging platforms and providers.

Accounts & access.

Some features require an account. You agree to:

• Provide accurate information.
• Keep your login credentials secure.
• Notify us if you suspect unauthorized access.

If you sign in using a third-party service (such as Apple, Google, or your phone number), your use is also governed by that provider's terms.

Agentic shopping.

This section is important. Read it carefully.

Served includes features that allow our automated agent to take actions at third-party retailers on your behalf — searching products, building carts, applying coupons, and placing orders ("Agentic Shopping").

Your authorization

When you enable Agentic Shopping, you authorize Served to act as your agent in connection with grocery orders you direct us to place. This authorization is limited to the actions reasonably necessary to fulfill the orders you confirm.

Two modes

Agentic Shopping is offered in two modes:

• Assisted. You explicitly confirm each order before Served places it. Confirmation is required per order.
• Recurring. You authorize Served to place standing or recurring orders on your behalf, subject to limits, schedules, and guardrails you configure.

Retailer accounts & payment

Agentic Shopping may require you to authenticate to a retailer account. Payment is processed by the retailer using the payment method you have on file with that retailer. Served does not store your full payment card information for retailer purchases.

What you are responsible for

• Reviewing your order summary, delivery window, and payment details before confirming.
• Ensuring your retailer account, address, and payment method are current and accurate.
• Substitutions made by the retailer (Served does not control retailer substitution policies).
• Returns, refunds, missing items, damaged items, and delivery disputes — handled by the retailer under the retailer's policies.
• Compliance with the retailer's terms of service.

What we are responsible for

We will use reasonable efforts to fulfill your instructions accurately. However, Agentic Shopping involves real-world systems that can fail or change without notice (retailer site changes, inventory errors, payment declines, network failures, anti-automation measures). We do not guarantee that any particular order will be placed, fulfilled, or delivered.

Cancellation

You can cancel a Recurring order schedule at any time in the Services. Cancellation of an in-flight order may not be possible after Served has submitted it to the retailer; in that case, follow the retailer's cancellation process.

Anti-fraud & verification

If a retailer presents a CAPTCHA, identity check, or other verification, Served will surface it to you. Served does not bypass retailer security measures.

Sponsored content & retail intelligence.

Sponsored content

Served operates a trade desk that allows consumer packaged goods ("CPG") brands and retailers to pay for placement of specific products within recommendations, suggestions, or shopping flows ("Sponsored Content").

Sponsored Content will be clearly identified within the Services (for example, by labels such as "Sponsored," "Ad," or similar). We comply with the Federal Trade Commission's Endorsement Guides and applicable advertising disclosure rules.

Editorial integrity

Sponsored placement does not override your dietary preferences, allergens, blocklists, or restrictions. Items that conflict with your stated dietary guardrails will not be surfaced as sponsored recommendations.

No pay-to-rank for safety

We do not accept payment to recommend products that we know to be unsafe, mislabeled, or non-compliant with your stated requirements.

Retail intelligence

Served generates aggregated and de-identified insights from how the Services are used — including pantry composition trends, shopping patterns, category demand signals, substitution behavior, and product performance — and licenses these insights to business partners. By using the Services, you acknowledge and agree that Served may include your usage in this aggregated and de-identified data. This data is processed so that it does not identify you and cannot, in our reasonable assessment, be linked back to you. Recipients are contractually prohibited from attempting to re-identify the data. See our Privacy Policy for the full description of what is and is not included.

Connected services.

You may connect third-party accounts to Served — Gmail (for receipt parsing), calendar services, retailer accounts, or others. You authorize us to access those accounts only for the purposes you enable in the Services.

Google API services

Served's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use Gmail data only to identify and parse grocery and food-related receipts to build your pantry and order history. We do not sell Gmail data, do not use it for advertising, and do not share it with third parties except as necessary to provide user-facing features you have explicitly enabled.

You can disconnect any connected service at any time in your account settings. Disconnection may disable some features. We don't control third-party services and aren't responsible for their content, availability, or practices.

Subscriptions & billing.

Some Served features may require a paid subscription. Pricing and billing terms will be shown at checkout.

• Subscriptions may auto-renew unless canceled before the renewal date.
• You can cancel through your device's app store subscription settings or within the Services if available.
• Refunds are handled by the platform you purchased through (e.g., Apple Support or Google Play), subject to their policies and applicable law.

Grocery purchases placed through Agentic Shopping are billed by the retailer, not by Served, and are governed by the retailer's pricing, taxes, fees, and refund policies.

Your content.

You may send content through the Services — messages, photos of receipts or pantries, voice notes, and other materials ("User Content").

You own your User Content. To operate the Services, you grant Chef.AI a worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, and modify your User Content solely to:

• Provide the Services.
• Maintain and improve the Services.
• Ensure safety, security, and compliance.
• Enforce these Terms.

This license ends when your User Content is deleted from our systems, except where retention is required by law or where content remains in routine backups for a limited period.

Acceptable use.

You agree not to misuse the Services. You will not:

• Break the law or violate others' rights.
• Attempt to access or disrupt our systems.
• Reverse engineer, scrape, or replicate the Services.
• Use the Services to generate or share unlawful, harmful, or abusive content.
• Upload or share sensitive data you don't have the right to share (for example, payment card numbers, government IDs).
• Use the Services for commercial purposes without our written permission.
• Use Agentic Shopping to place fraudulent orders or violate retailer terms.

We may suspend or terminate access if we believe you have violated these Terms or if necessary to protect the Services, users, or others.

Dietary & AI disclaimers.

Served can identify and filter for common allergens and dietary restrictions, but Served is not a substitute for reading product labels or consulting a qualified medical or nutrition professional.

• Ingredient data may be incomplete, outdated, or inaccurate.
• Cross-contamination warnings, manufacturing changes, and recalls may not be reflected in the Services.
• If you have a serious allergy or medical condition, always confirm by reading the package and, when in doubt, do not consume the product.

AI-generated outputs (recipes, meal plans, suggestions) may contain errors. Use your judgment.

Intellectual property.

The Services, including the software, design, branding, logos, recipes, and content provided by us, are owned by Chef.AI Incorporated and protected by law. We grant you a limited, revocable, non-transferable license to use the Services for personal use in accordance with these Terms.

"Served," the Served sparkle mark, and related marks are trademarks of Chef.AI Incorporated.

Disclaimers.

Beta features

Some features may be offered as "Beta" (early access). Beta features may be modified, suspended, or discontinued at any time, may not work as expected, and may be more prone to errors. To the extent permitted by law, we have no liability for issues related to Beta features. Feedback you provide may be used to improve the Services without compensation to you.

Limitation of liability.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

Indemnification.

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Chef.AI Incorporated, its affiliates, and their personnel from claims arising out of:

• Your misuse of the Services.
• Your User Content.
• Your violation of these Terms.
• Your violation of any law or third-party rights, including a retailer's terms of service.

Termination.

You may stop using the Services at any time. We may suspend or terminate your access to all or part of the Services at any time, including for violations of these Terms, safety reasons, or nonpayment.

Sections that by their nature should survive termination will survive — including intellectual property, disclaimers, limitations of liability, indemnification, and dispute resolution.

Disputes & arbitration.

Informal resolution first

Before initiating arbitration, you agree to contact us at hello@getserved.ai with a written description of the dispute and to attempt to resolve it informally for at least 60 days.

Binding arbitration

Except for claims that can be brought in small claims court or disputes related to intellectual property, any dispute arising out of or relating to the Services or these Terms will be resolved by binding individual arbitration.

No class actions

You and Chef.AI Incorporated agree not to bring class actions or representative proceedings. You may bring claims only on an individual basis.

Opt-out

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing hello@getserved.ai with your name and a clear statement of your intent to opt out.

Rules & location

Arbitration will be administered by the American Arbitration Association (AAA) under its applicable Consumer Arbitration Rules. The seat of arbitration will be Wilmington, Delaware, unless required otherwise by applicable law. Either party may appear by phone or video.

Governing law.

These Terms are governed by the laws of the State of Delaware, except where preempted by federal law, and subject to any mandatory local consumer protections that apply to you.

Changes to these Terms.

We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by posting an update on our website or within the Services). Continued use after changes take effect means you accept the updated Terms.

Contact.

Questions about these Terms?

Email: hello@getserved.ai
Mail: Chef.AI Incorporated
131 Continental Drive, Suite 305
Newark, DE 19713
United States